How to Order Like a Pro
1. If you are a BRODIX® customer, please have your customer number ready when you call. Please write it down for future reference. 2. Have your complete mailing and shipping addresses ready. Include: name, name of business, street address, and zip or postal codes. Please specify all correct spellings. 3. Remember, it is best to ship your order to an address where someone is able to receive it. Having the UPS driver leave thousands of dollars worth of parts on your front porch is a sure way to create problems. 4. Please have your order ready when you call. Give part numbers when possible. If you are uncertain as to the correct parts you need, one of our technicians will help you with your order. 5. All first time customers must prepay with Credit Card, Postal Money Order, or Cashier’s Check. 6. We accept Credit Cards, Postal Money Orders, or Cashier’s Checks with no waiting time for prepayment. Any other form of prepayment has a two week waiting period (Certified Check, Company or Personal Check, Official Check, Money Order, etc.) for the check to clear the bank. After prepayment has cleared the bank, your order will be processed as soon as it is available to ship. If you choose to prepay with a Credit Card, we need the following to process your order: Your name as it appears on your card Card number Expiration date Bill-to address for your card 7. A daytime phone number is required. We need some way to reach you during normal business hours if a problem arises with your order.
Notice: If your order is in stock and you need it shipped the same day,
you must call before 11:00 a.m. CST; and we will do our best to ship the order that day.BRODIX makes every effort to ship all in stock orders within 24 hours, but please plan ahead and allow
sufficient time for your parts to get to you. (See UPS delivery map below)
Customers will be responsible for any collection fees and/or bank charges.
Credit Card Mastercard, Visa, and Discover are accepted for payment if the order is shipped to the billing address on the card. In order to process a Credit Card order, we need the card number, expiration date, name on the card, and the bill-to address of the card. C.O.D. Cash Payments accepted for C.O.D. Cash shipments are Cashier’s Check or Postal Money Order. C.O.D. Check Company Check acceptance must be pre-approved through our credit department. Our sales personnel cannot change your account payment status. Please do not ask! Only checks from a company that has been approved for C.O.D. Check will be accepted as payment. Prepayment Prepayment will save you the C.O.D. fee. Prepayment can be made by Credit Card, Wire Transfer, Postal Money Order, or Cashier’s Check. Payments made with Certified Check, Company or Personal Check, Official Check, Money Order, etc. will delay your order a minimum of 16 days until the check has cleared our bank. If wiring money, please call for details on fees and account numbers. Open Account Terms for all Open Accounts are Net 30 Days. Payments are due 30 days from date of invoice. Past due accounts are subject to be changed to C.O.D status.
UPS 3-DAY SELECT, and UPS GROUND SERVICE.
UPS Scheduled Delivery Days From Mena, Arkansas (AR)
Ordering Outside the Continental U.S.
No C.O.D. orders will be shipped outside the continental United States. All orders must be prepaid in U.S. dollars from a U.S. bank account. Wire transfers are preferred. If wiring money, please call for details on fees and account numbers. Any additional duty or tariffs will be the responsibility of the purchaser. If the freight charges will be prepaid, please call for the amount.
All special orders must be 100% prepaid. All special orders are NON-RETURNABLE and NON-REFUNDABLE.
Every effort possible will be made to hold published prices; however, all prices are subject to change without notice. We cannot accept responsibility for printing errors in price listings.
No merchandise will be accepted for return without prior authorization. Special orders are not returnable. A 15% restocking charge will be applied to all returns other than apparel. No returns accepted 30 days after invoice date. Apparel purchases may be returned within 30 days for a full refund minus original shipping charges. All returns / exchanges of apparel must contain all the original packaging. Clothing items that have been altered or worn may not be returned unless they are defective.
All expenses resulting from a refused shipment will be the responsibility of the customer. Notice will be sent regarding this amount, and the amount will be carried as a balance due. Further shipments will not be made until BRODIX is reimbursed for the expense. In order for us to reship an order that has been refused, the full amount plus the refused freight must be prepaid.
Shipping and Handling Charges
The freight charge for your order will be made up of the following costs:
0 – $100.00
$101.00 – $200.00
$201.00 – $400.00
$401.00 – $800.00
$801.00 and above
2. C.O.D. Fee ($13.50 per box)
3. U.P.S. Freight and Insurance Charges
All merchandise is counted and cleared by quality control prior to shipment. Claims for damage, shortage, and loss in transit must be made within five days of receipt to both the freight carrier and BRODIX.
Order, Tech, and Information Line:
P.O. Box 1347
Mena, AR 71953
301 Maple Ave.
Mena, AR 71953
Phone (479) 394-1075 (8 a.m. thru 5:00 p.m. CST)
24-hour Fax (479) 394-1996